Terms & Conditions
The Terms and Conditions on this page are those in force as of 28th November 2023. If there are any differences between the terms on this page and those you receive with your quotation or invoice then the ones supplied with your quotation / invoice take precedence.
There are additional terms for the sale of Active cats. These may be obtained on request.
BelleAyr Ltd
Terms and Conditions of Sale of a Pet Cat
1 Scope
This document and its appendices form the Terms and Conditions of Sale for BelleAyr Ltd’s customers.
If you have purchased an active cat you will have received an additional document with terms relevant to active animals. If you have not received this please contact us at info@belleayr.com and we will send a copy.
Payment, or part payment, of an invoice to BelleAyr Ltd indicates that you accept and agree to abide by these terms.
We reserve the right to update and amend these terms in accordance with new legislation of change of service.
2 Formation of Contract
No contract of sale exists between you and us until we have received full, or agreed partial, payment against a sales invoice issued by us.
This invoice will include:
1. The date of the order
2. Your address
3. Details of the kitten
4. The price of the kitten (and acknowledgment of Early Bird terms, should these apply.)
5. An overview of the delivery method and fees if applicable
6. Fees for neutering if appropriate
7. Payment terms
3 Payment
Invoices are due on receipt unless otherwise agreed and noted on the invoice.
We may require a 50% down payment as a holding fee and may offer interest free payment by instalments.
Unless agreed in advance, any holding fee must be paid within 24 hours of the invoice being issued or the animal will be re-advertised.
Boarding fees are invoiced monthly and are due on receipt.
If an animal is to be sterilised then the full purchase price of the kitten must be received at least 48 hours prior to the booked date of sterilisation. A vet cancellation fee of £50 will be charged if sterilisation has to be cancelled due to lack of payment.
No animal will be released until all outstanding balances, including vet and delivery fees, are paid.
Failure to pay any outstanding balances (purchase price, shipping costs, or other) prior to the agreed release date of the animal shall result in the cancellation of the sale without any refund and the re-advertising of the animal.
Payment may be made by bank transfer, or on request, credit/debit card.
4 Early Bird Deposit Scheme
We may offer an Early Bird scheme where, upon the payment of a deposit, we allow you first choice from a litter before it is released for general sale.
We aim to provide options on your explicit choice for a kitten within a six month window, the dates of which will be provided on the sales invoice. Should we be unable to fulfil this then your Early Bird deposit will be fully refunded, or put towards another kitten of your choosing.
5 Post Purchase Communication
Photographs of your animal will be provided before purchase and departure.
Photographs and videos can be provided via email, WhatsApp and Facebook. All such media are copyright (c) BelleAyr Ltd and may not be copied or distributed without the written permission of BelleAyr Ltd.
You will be kept informed of any significant progress in your animal’s development or medical treatment.
Contracts and Terms and Conditions of Sales may not be copied or distributed without the written permission of BelleAyr Ltd.
Your animal’s parents are DNA tested by MyCATDNA. Copies of these reports are available on request.
6 Delivery / Collection
Delivery can be arranged by us with third party licensed providers.
Delivery fees may be invoiced separately from the animal purchase, this will be notified on the animal’s invoice.
For all international (outside the UK) deliveries, or national deliveries where the animal has been neutered, a pre-departure health check is carried out by our vet to ensure that the animal is fit to travel. Under no circumstances will an animal be released if our vet decides that it is not fit to travel.
We take no liability for animals once they have been accepted by the courier company. It is the courier’s responsibility to ensure that they have the documentation required to permit the transport of the animal.
Departure / Collection Dates
All departure, or collection, dates are subject to the animal being cleared to leave the cattery.
Delays may be caused by:
• Vet checks
• Vaccination dates
• Recovery time from sterilisation
• Recovery time from vaccinations
• Other causes
Under no circumstances will an animal be released if, in our opinion, its health or well being is at risk.
7 Kitten Pack
With your kitten you will receive a welcome pack which typically consists of:
1. The pedigree
2. Vaccination book
3. Four weeks free insurance with Pet Plan (if appropriate)
4. Receipt of sale and transfer of ownership
5. Gifts and food (only if delivery is by road)
The exact contents may vary.
The documentation contains all the original signed documentation you will need should you wish to Cat Club register with FIFe, TICA, WCF or for your pet's insurance. It is released with the kitten and not before (some pedigrees may be posted if we have not received them prior to departure).
8 Kitten Insurance
For kittens under 12 months old, sold within the UK, we provide four weeks of free Pet Plan insurance registered and activated the day before departure. Pet Plan provides up to £4,000 Veterinary Fees cover to new owners.
To extend the insurance beyond the four week period you must opt-in with Pet Plan during the initial four weeks.
9 Transfer of Ownership
The ownership of the animal remains with the main care provider, BelleAyr Ltd, until the animal is resident with the new owner.
Transfer of Ownership shall be deemed to have occurred once the new owner is in possession of the animal and a copy of the Transfer Certificate has been provided via email (or by post if required).
You can not resell or re-home the animal without our permission.
10 Boarding
We are a licensed boarding facility and can offer complimentary short term boarding for cats purchased from us. For health reasons we do not offer boarding to animals other than those sold by us.
Longer term boarding may be arranged for a fee. If appropriate this will be agreed and invoiced separately.
11 Refunds and Returns
Kittens are Bespoke (each is unique) and are Perishable (their value drops over time), therefore there is no "cooling-off" period and no refunds are payable should you change your mind and wish to withdraw from the purchase.
12 Violation of Terms, Withdrawal from Sale
Should we withdraw a kitten before it is released to you due to a breach of these Terms and Conditions or our Bullying and Harassment Policy (Appendix 1) by yourselves, then payment refunds are subject to review and then are processed within 30 days.
Should we withdraw a kitten before it is released for any reason other than a violation of our Terms and Conditions or Policies, then you will be offered either a full refund of what you have paid to date or the option of another kitten.
Appendix 1: Bullying and Harassment Policy
Scope
Belle Ayr Ltd. works with a wide variety of individuals, professional organisations and animals as part of its activities. These are all covered by this policy.
These parties and activities include, but are not limited to:
• Looking after animals
• Selling Animals
• Visitor Appointments
• Video Conferencing
• Company Staff
• Clinical Staff
• Support auxiliaries, including third parties acting on behalf of Belle Ayr Ltd.
• Customers and prospective customers
The purpose of this policy statement is:
• To prevent bullying, inappropriate behaviour and harassment between Belle Ayr Ltd. employees, outside organisations, support auxiliaries (who are a part of our organisation or take part in our activities), customers and prospective customers.
• To ensure bullying, inappropriate behaviour or harassment is stopped as soon as possible if it does happen and that those involved receive the support they need.
• To provide information to all parties about what we should all do to prevent and deal with bullying, inappropriate behaviour and harassment.
What is bullying, harassment and inappropriate behaviour?
Bullying and harassment is offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, denigrate or injure the recipient. Bullying and harassment can include the use of personal strength or the power to coerce through fear or intimidation, not necessarily from someone in a position of authority.
Bullying, inappropriate behaviour and harassment may be physical, verbal or non-verbal. It can include conduct that is not face-to-face, including text message, phone, email and social media.
Examples of bullying, inappropriate behaviour and harassment include:
• Physical or psychological threats.
• Inappropriate or unreasonable demands or repeated demands.
• Misleading, overbearing and intimidating levels of communication.
• Unsubstantiated, inappropriate derogatory remarks about a person or their performance.
• Expecting a party to do something they are not legally permitted or out-with their control or contract to do.
• Persistently picking on people.
• Setting a party up to fail by overloading them with work or setting impossible deadlines.
We recognise that:
Bullying, harassment and inappropriate behaviour cause real distress and affects a person’s health and development.
Responding to bullying, harassment & inappropriate behaviour
We will make sure our response to incidents of bullying takes into account:
• The needs of the person being targeted.
• The needs of the person displaying inappropriate behaviour.
• Our organisation as a whole.
Action taken:
We will take action in accordance with out Terms and Conditions and organisational procedures.
Confirmation notification of action will be issued by email and a physical copy will be sent by recorded delivery.
No further communication will be issued by social media, text, phone or standard email.
Appendix 2: Contract of Transfer of Ownership
Acceptance of the Terms and Conditions of Sale implies acceptance of the Contract of Transfer of Ownership.
If you have not received a copy of this document please contact us.